This Operation Policy reserves the right for BURP("Company" or "We", "Us") to protect the "user" and consistently cope with problems that may occur during the service of 'Pixel Mini Warriors'.
The company always keeps a neutral and objective stance, and promises the customers service in the best environment possible.
1. General Rules
1) This "Operation Policy" is made to cope with problems that may occur during the service in a fair manner, there are detailed rules for the service "the company" operates and the service users use.
2) For efficient operations, "the company" can add, modify, or delete portions from the policy. If portions are added, modified, or deleted from the "Operation Policy", "the company" will use the service's 'Notice' page or use other tools to notice to the users.
3) This "Operation Policy" has detailed rules that aren't included in the Service operation terms, and is a part of the term itself. This "Operation Policy" cannot help users that are not aware of our standards, so please confirm the content in this "Operation Policy".
4) Rules not included in the "Operation Policy" will be processed by related laws, conventional wisdom (between user and "company"), or other standards.
2. "User" Duty and Rights
1) Our "company" always tries to give the best service quality to the users. However, we ask the users the following to use our("company") service in the best possible way.
2) Users must join the service using their own personal information. If a user joins using the service using false identity or information, we("company)" cannot give assistance in any way, and we("company") can not give any benefits with our service.
3) Our "company" do not allow purchase, sell, rent, or give away your account. We recommend you to think again before going about these actions, because we cannot give assistance when issues(fraud, account hijacking) occur.
4) Users cannot use information of our("company") service and copy/modify/translate/publish/broadcast in any way without the permission of the "company".
5) Users cannot impersonate the operation team, involve with service task, interrupt arbitration or interrupt operation team's task in any way. If interruption actions are caught, this can lead to not being able to use our service.
6) Users must report or send any drawbacks found in the game service (bugs, account hijacking, cheats, exploits, automation software, emulators, bots, hacks, mods or any unauthorized third-party software) through e-mail, etc. If actions using these drawbacks for your own or letting anyone else know, this can result in limiting your right and may subject you to liability for violations of law
You can be restricted from the service without any notice for doing the following
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① Exploited actions using problems within the system
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② Not reporting a bug, using it personally or spreading it to others
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③ Using unauthorized third-party software not officially approved by the "company"
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④ Unapproved tampering with Client Service
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⑤ Using unstable system to interfere other user's gameplay
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⑥ Data Manipulation or Extracting Actions
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⑦ Other actions that management decides that are misaligned with the "Operation Policy"
7) Users can use the following channels to inquire of "Pixel Mini Warriors" service. ① helpburp@gmail.com
8) If "Users" face unreasonable harm while using the service, you can use a justified way to recover the harm using your rights. Our "company" will do our best to protect the "User"s fair right.
3. Operaton Team's Duty and Role
1) Our operation team works to give the best service quality to the users for an enjoyable game service.
2) Our operation team play a neutral role, and do not intervene with disputes between users. However, if the dispute violates the "Operation Policy" or the service boundaries, actions can be taken depending on the matter.
3) Our operation team replies to our users as fast and kind as possible. However, information on updates that are yet to be released or information that can not be released due to the nature of the game, we may have to give restricted answers.
4) Our operation team has a duty to receive reports of all sorts of bugs. The operation team has the duty to review and fix the bugs.
5) Our operation team can restrict the use of service for users that have violated the "Operation Policy".
6) If the operation teams finds internal/external issues that has critical impact on the Game Service, restrictions on the service can be made (Partial Restriction / Total Restriction).
7) The operation team pursuits a healthy game culture, protecting children from hazardous information, and defamination of specific users. Therefore, the operation team can delete content / post of a user if it has violated the "Operation Policy" and also give restrictions on using the service.
4. Account Management
1) Our "company" tries our best to protect the user's account information. However, the primary management responsiblity belongs to the user.
2) If a user uses or share his/her, somebody else's information to others or use abnormal methods to give or sell the account, our "company" does not approve of this and the user cannot be protected by the "company" on any issue(fraud, account hijacking, etc.) that occurs to his/her actions.
3) If a user attempts to buy an account, character, or item, the user can lose his/her rights using the service, and help on these issues cannot be assisted.
4) By changing your password periodically, the user can protect his/her information from account hijacking, etc.
5. Restoration Standards
1) If an item or characters has disappeared or modified do to technically issues, restoration is available within confirmed information boundaries.
2) Applying for restoration is available from the day the issue occured, up to 3 months. It can be applied through the in-game menu [Error Report] or an e-mail can be sent to the "company" (helpburp@gmail.com). Restoration assistance is not available after 3 months.
3) Even if some data disappeared due to the user's responsiblity, restoration may be possible according to the saved data.
4) If virtual items, content, features, goods, services or currency has been used normally, restoration can not be assisted.
5) Inquiries can only be made by the owner of the account, and you cannot inquire on behalf of somebody else.
6. Service Modifications
1) Our "company" can modify the game after announcing new content, bugs fixes (notifying either all updates, or some of the updates). However, if there is a situation where notice can't be made in advance, post notices can be made after the update.
2) "User" cannot claim compensations for damages due to the modifications of the service. Especially, expected profits using the service, and loss of benefits that our "company" didn't offer are not criterias where our "company" has responsibility on.
7. Standards on Unhealty Actions
1) Unhealty actions mean account hijacking, transaction using cash, bugs and system abusing, third-party illegal programs, impersonation, abusing, gameplay interruption, privacy invasion, intervention of "Pixel Mini Warriors" service operations, harming other user's game experience, and other actions that can't be tolerated by conventional wisdom.
2) There are In-game community or community that our "company" has officially approved. If there are actions within this community that inhibits public well-being and good customs, service restrictions can be made to those users.
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① If content has intention for profit is included / is or similar to advertisement
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② If content has intention for cash transaction or account transaction is included
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③ If there is content of defamation to the company, other users, or somebody else
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④ If there is content, shape, information, links that violate the Youth Protection Act
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⑤ If content has actions or intentions of illegal actions
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⑥ If content violates trademark, copyright
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⑦ If content criticize or vindicates certain politicians or party
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⑧ Dissemination of false informations or gives misunderstanding to other users
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⑨ If content includes repetitive writing, abusing, obscene words or expression
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⑩ Impersonating operation team or company employee
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⑪ If content violates terms and other related laws우
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⑫ If content incldues disparagement or intention of disparagement to specific religion, race, country, or organization
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⑬ Other actions that cause discomfort to other users
8. Restrictions to Unhealthy actions
1) Game Service restrictions have been established to protect users and allow them to play comfortably with the best quality service.
2) If a user violates the standards of the "Operation Policy", service restrictions can be given without notice in advance.
3) "Company" can give service restrictions to a user according to accumulated number of violations made through unhealthy actions.
4) If a user acquires item, game money through unhealty actions, "company" can retrieve it.
5) If a user violates 2 or more unhealty actions, "company" can apply aggravated restrictions.
6) If a user has been restricted from using the service, objections can be made through prodedures.
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① Contact 'helpburp@gmail.com'
7) Other than the criteria listed below, the operation team can restrict service through objective judgement.
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① Bad-mannered Actions - Privacy invasion, game transactions (+intentions), fraud or impersonation, abusing/disparagement, commercial advertisement, abusing advertisement, agitating other users, interrupting other user's game service (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction - Actions that cause problems In-game economic system / balance (Wave 1 : Warning, Wave 2 : 30 day restriction, Wave 3 : Permanent restriction) - Interfering operation team's operation task intentionally (Wave 1 : Warning, Wave 2 : 30 day restriction, Wave 3 : Permanent restriction) - False report, Spreading rumors, Actions that go againt Korea positive laws / public order / good customs (Wave 1 : Warning, Wave 2 : 30 day restriction, Wave 3 : Permanent Restriction)
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② Impersonating company associates - Company / Employee / Operation Team / Developer (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction)
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③ Abusive use of system errors and bug - spreading out abusive use of system errors and bug (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction) - Use of system errors and bug(Wave 1 : Permanent restriction)
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④ Illegal Program - Use / Distribution / Advertisement of Illegal programs (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction) - Use Illegal Program(Wave 1 : Permanent restriction)
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⑤ Account hijacking - Accessing other user's account to give harm (Wave 1 : Permanent restriction) - Asking to migrate other user's game data (Wave 1 : Permanent Restriction)
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⑥ Interfering Game Service Operation - Encouraging gambling and spreading out related advertisements, taking advantage of other users by contingency (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction) - Dissemination of false information or spreading out any classified information to gain benefits and disarray others (Wave 1 : 30 day restriction, Wave 2 : Permanent restriction)
8) Reporting Procedures for Unhealthy Actions and Precautions
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① Reporting Unhealty Actions can be applied at 'helpburp@gmail.com'.
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② Reporting Unhealthy Actions can be proceeded done once the reporter submits evidence.
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③ However, it is not proceeded if it included in at least one of the following criteria. - If reporter let his/her personal information to somebody else - If reporter has hijacked account - If reporter lost item/in-game currency due to unapproved third-party program - If reporter changed/manipulated evidence - If evidence is not enough to the action reported
9. Refund Policy
1) In-App items sold in Game follows the e-commerce consumer protection laws and content industry act, there are items that subscription can be withdrawn and items that have subscription withdraw limitations.
2) For In-App items that can be withdrawn, a user can purchase an In-App item and can request through e-mail for withdrawl, within 7 days of purchase and items that have not been used. (Payment is cancelled after item is retrieved)
3) For the following cases, In-App item withdrawls are limited.
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① Single-type In-App Iteam
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② In-app time that is used immediatly in Game after purchase
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③ In-App items that have additional benefits and when these additional benefits have been used
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④ Bundled In-App items where the items of the bundle were partially used
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⑤ In-App items that have probability effects included, recognized as 'opened item'
4) If a underage has bought an In-App item in Game without their legal representative's permission, unused items can be cancelled by the underage user or his/her legal representative. However, cancellation is not available for items that have already been used.
5) To monitor whether the purchase is made by an underage user is by checking the registered name of the payment method/terminal connected to the In-app purchase.
<Additional Rule> This Operation Policy applys from November 1st, 2024